Your Trusted Smile Partner for Comprehensive Oral Care

Policy on Refunds & Re-treatment
For inquiries, contact us at info@smiledentalclinics.in.

Refund PolicyRefunds at Smile Dental Clinics are issued in specific circumstances:
‍Wrong Payment: Refunds are processed for payments mistakenly credited to our account.
‍Change in Medical Condition: If a patient’s medical condition (e.g., cardiac, pulmonary, or endocrinal) changes and they are deemed unsuitable for the treatment.

‍Please Note:Dental treatment outcomes depend on various factors, including the patient's medical history, compliance with care instructions, and biological factors.Refunds may be approved at the sole discretion of Smile Dental Clinics after a review by our Quality Team.

‍Refund Modes:Bank Transfer: Refunds credited directly to the patient’s bank account (15–30 days).

‍Credit Cover: The refund amount is stored as a credit for future treatments, usable within one year for the patient or transferable to another individual via written request.

‍Credit Cover Advantages:No deductions for consultations, X-rays, or treatment planning, except for services already performed (e.g., scaling, extractions, lab work).

‍Refund Process:A written request must be submitted within six months of payment, outlining reasons for the refund.The patient must provide receipts, X-rays, and any prosthetic devices (dentures, crowns, aligners, etc.) related to the request.Our Quality Team will review the request and decide based on clinical records and circumstances.

‍Non-Eligible Refunds:Treatment has commenced or is partially/completed.Prosthetics (crowns, aligners, etc.) have been ordered or not returned.Non-compliance with post-treatment instructions.The request is made after six months or after seeking treatment elsewhere.Aligners or prosthetics not collected on time, causing changes in fit.Re-Treatment PolicyAt Smile Dental Clinics, we prioritize delivering the highest standard of care.

However, if a treatment outcome does not meet expectations due to clinical limitations, re-treatment may be offered under the following conditions:

‍Eligibility for Re-treatment:Loss of filling, breakage of appliances, or cementation failure.The patient followed all post-treatment care instructions and attended scheduled appointments.

‍Orthodontic Patients: Re-treatment within one year of treatment completion is eligible if appointments and aftercare (e.g., wearing retainers) were followed.

‍Implant Patients: Eligible within one year if post-operative care instructions were followed, including maintaining blood parameters and timely check-ups.

‍Non-Eligibility for Re-treatment:Treatment from other clinics after completion of Smile Dental Clinics’ procedures.Delay in reporting for treatment continuation or aftercare, causing a relapse.Additional ChargesFor canceled treatments or re-treatment requests:

‍Aligners: ₹10,000
‍Implants or Orthodontic: ₹5,000
‍Other Treatments: ₹3,000

Management RightsSmile Dental Clinics reserves the right to accept or reject refund/re-treatment requests based on clinical findings.Claims may be denied if defamatory actions are taken against the clinic or its doctors.

All disputes are subject to the exclusive jurisdiction of courts in Hyderabad.For further assistance, email info@smiledentalclinics.in.